Customer.io — Marketing product updates and releases, tracked on megachangelog.
Anonymous form submissions now appear in a Form Submissions tab on the message Overview page, allowing you to browse feedback and export it to CSV for sharing and product improvement.
You can now create custom skills for the agent to perform tasks specific to your team's workflows in Customer.io, such as enforcing brand voice, reviewing campaign drafts, or reporting metrics in custom formats.
Dark mode theme option is now available. Users can switch between System, Light, or Dark themes from Settings for all workspaces.
MCP connections now support independent security controls to prevent editing live data and accessing sensitive profile attributes. Both settings are disabled by default to protect sensitive data from AI tools unless explicitly enabled.
Design Studio now lets you generate global styles from any website link using AI, expanding beyond the previous limitation of only generating from your sending domains.
Universal search now covers more data types beyond campaigns, segments, and in-app messages, and includes inline previews showing key details like person ID, email, and subscription status before navigating to the full resource.
Users can now easily switch between multiple Customer.io accounts without logging out and back in. A new workspaces dropdown in the top-left corner allows quick account switching and adding of additional accounts.
Users can now reset message content to quickly switch email editors and start from scratch without deleting email blocks or switching message types.
You can now modify a campaign's trigger type when it is in draft or stopped state, allowing you to review and update affected workflow items before launching. The system displays warnings under action blocks that need attention when making such changes.
You can now create and send newsletters in a single API request, with options to schedule or send drafts, and support for optional rate limits on all calls.
Customer.io released eight new capabilities including AI-powered intelligence, outcome-first measurement, a redesigned experience, and expanded channel support for WhatsApp and LINE, significantly expanding platform functionality.
LLM actions now enable personalization of messages, data enrichment, and dynamic audience targeting within campaigns. Each LLM action execution consumes AI credits as detailed in the Billing documentation.
You can now track conversion goals that span multiple workflows, enabling more holistic measurement of outcomes across your entire messaging strategy rather than just individual campaigns.
Customer.io introduced a new workspace performance dashboard that lets you monitor the health of your workspace and troubleshoot issues proactively. You can access it from the main menu under Workspace performance.
A new workspace search feature has been added, allowing you to quickly search using the ⌘K keyboard shortcut. Note that this searches workspace items but does not search for people, objects, or their data; use the activity log, people page, or segments for those.
Customer.io's AI Assistant now has expanded capabilities to perform most actions within the platform, including creating campaigns, drafting emails, and analyzing performance. Users can set up Routines to automate recurring tasks like deliverability checks and segment audits, with built-in safety guardrails.
The Home dashboard now provides an at-a-glance view of message performance and workspace actions, allowing you to quickly resume your work or get started with suggested actions.
Channel preferences allow customers to control which messaging channels they receive messages through in their subscription center, complementing topic-based preferences for more granular control.
Customer.io now supports automated daily ramp-up scheduling for newsletters, eliminating the need to manually create separate newsletters for domain warming. The maximum newsletter send time has been increased to 60 days to accommodate gradual warming and large-scale sends.
Added Live Preview feature for in-app messages that opens your website in a new window to see and adjust messages in real time while editing.
Customer.io now supports in-app tooltips for user education. Users can anchor tooltips to page elements using a new Live Preview feature or Select Target tool, eliminating the need to manually write CSS selectors.
Domain setup now supports over 50 DNS providers including GoDaddy, Namecheap, Cloudflare, and Amazon Route 53, simplifying configuration for users with various DNS hosts.
You can now configure multiple custom short link domains, enabling you to manage separate domains for different brands, rotate domains, or organize domains by message type.
Rate limiting lets you control newsletter send speed on the Review step, reducing load on downstream systems and helping maintain deliverability. This feature is now available for newsletters with multiple language variants.
New API endpoints allow you to manage content in Design Studio and create, update, or delete images and PDFs in your Asset library across message channels. Design Studio content can only be updated through these new endpoints.