megachangelog
Feature

Create custom skills for the agent

You can now create custom skills for the agent to perform tasks specific to your team's workflows in Customer.io, such as enforcing brand voice, reviewing campaign drafts, or reporting metrics in custom formats.

You can now create custom skills for the agent so it can do things that you and your team do regularly in Customer.io. You might add skills to help the agent enforce your brand voice, review campaign drafts, or report metrics in a specific format.
agentcustomizationskillsautomationai

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Improvement

Design Studio: new and improved canvas editing experience

The Design Studio canvas editor now supports slash commands for adding blocks, keyboard shortcuts for navigation and resizing, and click-and-drag editing from any part of a component. These improvements make editing components more intuitive and efficient.

design-studiouieditingcomponentsux
Feature

Control how fast your automations send messages

Added ability to enable "Wait before continuing journey" for any message to respect rate limits and ensure messages are delivered before proceeding with automation workflows.

automationsmessagingrate-limitingworkflows
See all Customer.io changes →