megachangelog
Feature

Handle SMS replies from your audience

Customer.io now automatically handles SMS opt-out keywords like STOP and UNSUBSCRIBE without requiring webhook setup. SMS replies can also trigger automations, allowing you to add respondents to segments and send follow-up messages.

With this release, you can automatically handle opt-out keywords like STOP and UNSUBSCRIBE without setting up a complicated webhook-based workflow. Now we handle these for you. You can also use SMS replies from your audience as automation triggers. Now when people respond to messages, you can add them to segments, send them follow-up messages and so on.
smsautomationmessagingcompliance

Source: original entry ↗

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Improvement

Design Studio: new and improved canvas editing experience

The Design Studio canvas editor now supports slash commands for adding blocks, keyboard shortcuts for navigation and resizing, and click-and-drag editing from any part of a component. These improvements make editing components more intuitive and efficient.

design-studiouieditingcomponentsux
Feature

Control how fast your automations send messages

Added ability to enable "Wait before continuing journey" for any message to respect rate limits and ensure messages are delivered before proceeding with automation workflows.

automationsmessagingrate-limitingworkflows
See all Customer.io changes →