AnnouncementJul 15, 2026

New names for familiar parts of Customer.io

Customer.io renamed several UI components for clarity: Campaigns are now Automations, People is now Profiles, Broadcasts has split into Newsletters and One-time sends, and Analysis is now Reports. APIs and data structures remain unchanged for backwards compatibility.

Here’s what changed: You used to see You’ll now see Campaigns Automations People Profiles Broadcasts > Newsletters Broadcasts > One-time sends Analysis Reports Deliveries & drafts Message activity (with Sent and Drafts tabs) Activity logs Profile activity APIs and data don’t change. Endpoints, field names, and identifiers keep their names. What we now call an automation is still a campaign in the API, and a one-time send is still a newsletter.

uinamingterminologyautomationprofiles

Source: original entry ↗

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ImprovementAug 14, 2026

Design Studio: new and improved canvas editing experience

The Design Studio canvas editor now supports slash commands for adding blocks, keyboard shortcuts for navigation and resizing, and click-and-drag editing from any part of a component. These improvements make editing components more intuitive and efficient.

design-studiouieditingcomponentsux

FeatureAug 6, 2026

Control how fast your automations send messages

Added ability to enable "Wait before continuing journey" for any message to respect rate limits and ensure messages are delivered before proceeding with automation workflows.

automationsmessagingrate-limitingworkflows

AnnouncementSummer '25Jul 30, 2026

Summer Release: Geofences, Live Notifications, and Expanded SMS Support

Customer.io released ten new features including geofences, live notifications, an in-app notification inbox, and expanded SMS provider support, broadening messaging and engagement capabilities.

geofencingnotificationssmsmessaginginbox

See all Customer.io changes →