megachangelog
Feature

The agent: your personal assistant in Customer.io

Customer.io's AI Assistant now has expanded capabilities to perform most actions within the platform, including creating campaigns, drafting emails, and analyzing performance. Users can set up Routines to automate recurring tasks like deliverability checks and segment audits, with built-in safety guardrails.

In the past, our AI Assistant was limited to specific tools. But the new agent can do just about anything you can do in Customer.io. It can create campaigns, draft emails, analyze campaign performance, and more. It can even learn from you and get better over time! You can also set up Routines to automate recurring tasks—things like checking your deliverability, auditing segments, and more. And while we’ve expanded the agent’s capabilities, we’ve also given it guardrails to make sure it works safely.
ai-assistantautomationcampaignsemailguardrails

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Improvement

Design Studio: new and improved canvas editing experience

The Design Studio canvas editor now supports slash commands for adding blocks, keyboard shortcuts for navigation and resizing, and click-and-drag editing from any part of a component. These improvements make editing components more intuitive and efficient.

design-studiouieditingcomponentsux
Feature

Control how fast your automations send messages

Added ability to enable "Wait before continuing journey" for any message to respect rate limits and ensure messages are delivered before proceeding with automation workflows.

automationsmessagingrate-limitingworkflows
See all Customer.io changes →