Native WhatsApp support
Customer.io now supports sending WhatsApp messages using Meta-approved templates. Users can create templates in their Facebook/WhatsApp Business Account and send them directly through Customer.io.
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Design Studio: new and improved canvas editing experience
The Design Studio canvas editor now supports slash commands for adding blocks, keyboard shortcuts for navigation and resizing, and click-and-drag editing from any part of a component. These improvements make editing components more intuitive and efficient.
Control how fast your automations send messages
Added ability to enable "Wait before continuing journey" for any message to respect rate limits and ensure messages are delivered before proceeding with automation workflows.
Summer Release: Geofences, Live Notifications, and Expanded SMS Support
Customer.io released ten new features including geofences, live notifications, an in-app notification inbox, and expanded SMS provider support, broadening messaging and engagement capabilities.