megachangelog
Feature

Wait to send messages until objects and relationships meet conditions

Customer.io now lets you conditionally delay message sends based on object properties and relationships. You can trigger sends when order statuses change, schedule reminders around important dates like appointment times, or provision accounts when subscriptions activate.

For example, you can: Send a message when an order’s status is equal to delivered Send reminders based on important dates and times like Appointment.starts_at Provision an account or user when they activate a subscription
messagingautomationconditionsworkflows

Source: original entry ↗

More from Customer.io

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Improvement

Design Studio: new and improved canvas editing experience

The Design Studio canvas editor now supports slash commands for adding blocks, keyboard shortcuts for navigation and resizing, and click-and-drag editing from any part of a component. These improvements make editing components more intuitive and efficient.

design-studiouieditingcomponentsux
Feature

Control how fast your automations send messages

Added ability to enable "Wait before continuing journey" for any message to respect rate limits and ensure messages are delivered before proceeding with automation workflows.

automationsmessagingrate-limitingworkflows
See all Customer.io changes →