megachangelog
Improvement

Help & Support now available everywhere

Customer.io improved help access by making the Need Help option available on every page, simplifying the support form from four pages to a single screen with AI-powered subject line generation, and better organizing resources and education materials.

Help & Support now available everywhere: The Need Help? option was missing on some pages. Now it’s available on every page. Simplified support form: We’ve made the Get Help form easier to find and use—now it’s a single screen rather than four separate pages. You can even generate the form’s subject line with AI! Featured videos: We’ve added videos to help you learn more about Customer.io. Better organization: Resources, education, and support options are grouped into clear categories.
supportuxhelpaccessibility

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Improvement

Design Studio: new and improved canvas editing experience

The Design Studio canvas editor now supports slash commands for adding blocks, keyboard shortcuts for navigation and resizing, and click-and-drag editing from any part of a component. These improvements make editing components more intuitive and efficient.

design-studiouieditingcomponentsux
Feature

Control how fast your automations send messages

Added ability to enable "Wait before continuing journey" for any message to respect rate limits and ensure messages are delivered before proceeding with automation workflows.

automationsmessagingrate-limitingworkflows
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