megachangelog
Announcement

Voice React Native SDK Conversation Relay Reference Component

Twilio has released a reference component for the Voice React Native SDK demonstrating how to use Conversation Relay for real-time voice AI interactions, handling transcription, turn-taking, interruption handling, and speech generation on mobile platforms.

Twilio Conversation Relay handles the real-time complexity of voice AI interactions - transcription, turn-taking, interruption handling, speech generation - so that your app logic stays focused on the conversation itself. We've published a reference component for the Twilio Voice React Native SDK to show how that works end-to-end on mobile.

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Source: original entry ↗

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Feature

Voice Insights now tags HD audio calls

Voice Insights now automatically tags calls as HD Audio when they use AMR-WB or Opus codecs, helping you confirm endpoint configuration and correlate HD audio usage with transcription accuracy and customer satisfaction. The system also tags calls as Downsampled when HD audio is converted to narrowband, visible in Console, REST API, and Event Streams.

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Announcement

Live support coverage across Twilio platform and Segment

Paid support customers can now reach Twilio through live chat for help with Segment and all Twilio platform applications and products, starting October 5, 2026.

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Announcement

TaskRouter and Studio Public Beta in Ireland Region

TaskRouter and Studio are now available in public beta in Twilio's Ireland (IE1) region, providing EU data residency and control over where contact center routing and workflow automation data is stored.

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