megachangelog
Feature

Elastic SIP Trunking Call Forwarding with Caller ID Preservation

Twilio Elastic SIP Trunking now supports Call Forwarding with Caller ID preservation via CallTokens in public beta, allowing customers to retain the original caller ID from incoming trunking calls in forwarded outgoing calls.

Twilio is announcing its public beta availability of Call Forwarding with Caller ID preservation. Twilio Elastic SIP Trunking customers who would like to preserve & retain the caller ID from the incoming trunking origination call in their outgoing trunking termination (forwarded) call for context about their customers can now use this feature. Twilio Programmable Voice already has support for this functionality via CallTokens.

sip-trunkingcall-forwardingcaller-idvoice

Source: original entry ↗

More from Twilio

Follow Twilio to get its new changes in your feed and email digest.

Feature

Voice Insights now tags HD audio calls

Voice Insights now automatically tags calls as HD Audio when they use AMR-WB or Opus codecs, helping you confirm endpoint configuration and correlate HD audio usage with transcription accuracy and customer satisfaction. The system also tags calls as Downsampled when HD audio is converted to narrowband, visible in Console, REST API, and Event Streams.

voiceinsightsaudiohd-audioapi
Announcement

Live support coverage across Twilio platform and Segment

Paid support customers can now reach Twilio through live chat for help with Segment and all Twilio platform applications and products, starting October 5, 2026.

supportsegmentcustomer-serviceannouncement
Announcement

TaskRouter and Studio Public Beta in Ireland Region

TaskRouter and Studio are now available in public beta in Twilio's Ireland (IE1) region, providing EU data residency and control over where contact center routing and workflow automation data is stored.

taskrouterstudioregionseudata-residency
See all Twilio changes →