Compliance Toolkit for Messaging is now HIPAA Eligible
Twilio's Compliance Toolkit for Messaging now supports healthcare use cases with protected health information (PHI) for HIPAA-covered entities. Twilio will sign Business Associate Addendums (BAA) with covered entities and business associates for HIPAA Eligible Services.
As of June 30, 2026, Compliance Toolkit can now support healthcare use cases that may contain protected health information (PHI) for organizations that are subject to the Health Insurance Portability and Accountability Act (HIPAA). Twilio will sign Business Associate Addendums (BAA) with covered entities and business associates for HIPAA Eligible Services. Learn more about how to build on Twilio for HIPAA compliance.
Learn more about this feature and how to enable it in our documentation.
Source: original entry ↗
More from Twilio
Follow Twilio to get its new changes in your feed and email digest.
Voice Insights now tags HD audio calls
Voice Insights now automatically tags calls as HD Audio when they use AMR-WB or Opus codecs, helping you confirm endpoint configuration and correlate HD audio usage with transcription accuracy and customer satisfaction. The system also tags calls as Downsampled when HD audio is converted to narrowband, visible in Console, REST API, and Event Streams.
Live support coverage across Twilio platform and Segment
Paid support customers can now reach Twilio through live chat for help with Segment and all Twilio platform applications and products, starting October 5, 2026.
TaskRouter and Studio Public Beta in Ireland Region
TaskRouter and Studio are now available in public beta in Twilio's Ireland (IE1) region, providing EU data residency and control over where contact center routing and workflow automation data is stored.