Feature
WhatsApp integration for Help Scout
Help Scout now integrates with WhatsApp, allowing teams to receive and respond to customer messages directly from their shared inbox with full conversation context and collaboration features.
Connect WhatsApp to Help Scout and handle customer messages from the same shared inbox your team already uses. Respond with full context, collaborate behind the scenes, and run WhatsApp through the same routing and automated workflows as every other channel. Available March 2026.
whatsappintegrationmessagingcustomer-supportchannels
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