Sidebar flexibility at your fingertips
Users can now toggle the sidebar visibility by clicking an arrow at the top, allowing them to customize their workspace layout in Inbox 2.
You can now choose to display or hide the sidebar—simply click the arrow at the top. It's your Inbox, your way. If you aren’t in Inbox 2 yet, click here to switch and get access.
Source: original entry ↗
More from Help Scout
Follow Help Scout to get its new changes in your feed and email digest.
Conversation Sidebar Redesign for Better Customer Context
The Conversation Sidebar was redesigned to make customer context easier to access. Conversation details like status, assignee, SLA, Topics, and Sentiment are now displayed alongside customer information for quick reference.
Bring Company-Wide Support Into View
Help Scout now provides a unified view of all support conversations from a single company across multiple contacts, so teams can see the complete picture of issues including billing questions from Finance and product issues from other departments.
Support customers over text with Twilio SMS
Help Scout now integrates with Twilio to enable two-way SMS conversations. Users can connect their Twilio number and manage SMS exchanges directly from the shared inbox alongside email, chat, and social channels.