Protect Sensitive Data Automatically
Inbox now automatically redacts sensitive customer information during conversations, masking personal details by default to maintain consistent data handling across your team.
Inbox now automatically redacts sensitive customer information as conversations happen. Personal details are masked by default, keeping data handling consistent as your team works. Access can be granted when truly needed, and retention settings follow your policies behind the scenes. General availability coming soon.
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Conversation Sidebar Redesign for Better Customer Context
The Conversation Sidebar was redesigned to make customer context easier to access. Conversation details like status, assignee, SLA, Topics, and Sentiment are now displayed alongside customer information for quick reference.
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Support customers over text with Twilio SMS
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