megachangelog
Feature

Meet the Stripe App

Help Scout introduces a Stripe app that displays transaction history, subscription status, and customer information in the sidebar, enabling users to create subscriptions and issue refunds without leaving conversations.

Quickly view transaction history, subscription status, and customer info right from the sidebar. Take action by creating subscriptions and issuing refunds, all without leaving the conversation. Whether you're troubleshooting a failed payment or answering a billing question, the context you need to support your customers is right where you work. Ready to get started? Connect Stripe today.

stripeintegrationpaymentsfeatureapp

Source: original entry ↗

More from Help Scout

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Improvement

Conversation Sidebar Redesign for Better Customer Context

The Conversation Sidebar was redesigned to make customer context easier to access. Conversation details like status, assignee, SLA, Topics, and Sentiment are now displayed alongside customer information for quick reference.

uiconversationssidebarux
Feature

Bring Company-Wide Support Into View

Help Scout now provides a unified view of all support conversations from a single company across multiple contacts, so teams can see the complete picture of issues including billing questions from Finance and product issues from other departments.

companiesconversationsvisibilitysupport
Feature

Support customers over text with Twilio SMS

Help Scout now integrates with Twilio to enable two-way SMS conversations. Users can connect their Twilio number and manage SMS exchanges directly from the shared inbox alongside email, chat, and social channels.

smstwiliochannelsintegrationscustomer-support
See all Help Scout changes →