Introducing Linear integration
Linear integration is now available for Plus and Pro plan users, allowing you to create, link, and track Linear issues directly from customer conversations without leaving Help Scout.
Our Linear integration is now available to all current Plus and Pro plan users! You can now create, link, and track Linear issues, all without ever leaving the customer conversation. Ready to get started? Contact your account owner or admin to get set up. Not on the Plus or Pro plan? Reach out to your account owner or admin to discuss upgrading.
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Conversation Sidebar Redesign for Better Customer Context
The Conversation Sidebar was redesigned to make customer context easier to access. Conversation details like status, assignee, SLA, Topics, and Sentiment are now displayed alongside customer information for quick reference.
Bring Company-Wide Support Into View
Help Scout now provides a unified view of all support conversations from a single company across multiple contacts, so teams can see the complete picture of issues including billing questions from Finance and product issues from other departments.
Support customers over text with Twilio SMS
Help Scout now integrates with Twilio to enable two-way SMS conversations. Users can connect their Twilio number and manage SMS exchanges directly from the shared inbox alongside email, chat, and social channels.