Give Every Inbox Its Own Schedule
Help Scout now allows you to set office hours for each inbox individually instead of a single company-wide schedule, enabling better support for teams across multiple time zones or departments with different working hours.
Now, you can set office hours for each inbox instead of relying on a single company-wide schedule. Whether you have teams in different time zones or departments with different working hours, each inbox can follow its own schedule for more accurate reporting and the right out-of-office replies. To get started, go to Manage → Company → Company Hours and customize the schedule for each inbox.
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