Faster Mobile Inbox with Instant Updates
The mobile inbox now matches desktop thread ordering, delivers updates instantly, and includes a conversation dock for quick actions without scrolling. This improves the speed and consistency of the mobile experience.
Speed up your mobile routine with the latest update: thread order now matches desktop, updates arrive instantly, and the convo dock lets you take action without scrolling.
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Conversation Sidebar Redesign for Better Customer Context
The Conversation Sidebar was redesigned to make customer context easier to access. Conversation details like status, assignee, SLA, Topics, and Sentiment are now displayed alongside customer information for quick reference.
Bring Company-Wide Support Into View
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Support customers over text with Twilio SMS
Help Scout now integrates with Twilio to enable two-way SMS conversations. Users can connect their Twilio number and manage SMS exchanges directly from the shared inbox alongside email, chat, and social channels.