Evenly Distribute Conversations
Introduce Round Robin routing to automatically and evenly distribute conversations among team members, keeping work balanced and helping teams stay focused on customers.
Keep work balanced and simplify how conversations get assigned. Let routing handle assignments automatically so your team can stay focused on customers. Use Round Robin to share work evenly in a consistent order, or choose Balanced Routing to assign conversations to the teammate with the fewest active conversations – keeping workloads steady throughout the day. See how to set it up.
Source: original entry ↗
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