Distribute Work Evenly with Round Robin Routing
Round robin routing automatically distributes conversation assignments across team members on Plus and Pro plans, helping teams share the workload and respond to customers faster.
Let routing handle conversation assignments automatically so your team stays focused on customers.
Use round robin on Plus and Pro plans to share the load and respond faster. Pro accounts can also choose load balanced routing, which considers each teammate’s current workload to keep assignments fair. ⚡
Source: original entry ↗
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