Connect Aircall to Help Scout with Call Context
Help Scout now integrates with Aircall to display call context and conversation history during calls, enabling teams to see customer details and previous interactions from the start of each conversation.
Connect Aircall to Help Scout. See what happened before the call, capture what happens during it, and give your team the full picture from the first hello. Call details and conversation history live together, making follow-ups seamless. Explore the integration
Source: original entry ↗
More from Help Scout
Follow Help Scout to get its new changes in your feed and email digest.
Conversation Sidebar Redesign for Better Customer Context
The Conversation Sidebar was redesigned to make customer context easier to access. Conversation details like status, assignee, SLA, Topics, and Sentiment are now displayed alongside customer information for quick reference.
Bring Company-Wide Support Into View
Help Scout now provides a unified view of all support conversations from a single company across multiple contacts, so teams can see the complete picture of issues including billing questions from Finance and product issues from other departments.
Support customers over text with Twilio SMS
Help Scout now integrates with Twilio to enable two-way SMS conversations. Users can connect their Twilio number and manage SMS exchanges directly from the shared inbox alongside email, chat, and social channels.