Column Management for Inbox
Users can now customize which columns appear in their Inbox and arrange them in their preferred order, with options to add details like tags, waiting since, and last updated to personalize their queue view.
You can now choose which columns appear in your Inbox and arrange them in your preferred order. Add key details like tags, waiting since, last updated, and more to make the queue your own. Learn how to get started with column management.
Source: original entry ↗
More from Help Scout
Follow Help Scout to get its new changes in your feed and email digest.
Conversation Sidebar Redesign for Better Customer Context
The Conversation Sidebar was redesigned to make customer context easier to access. Conversation details like status, assignee, SLA, Topics, and Sentiment are now displayed alongside customer information for quick reference.
Bring Company-Wide Support Into View
Help Scout now provides a unified view of all support conversations from a single company across multiple contacts, so teams can see the complete picture of issues including billing questions from Finance and product issues from other departments.
Support customers over text with Twilio SMS
Help Scout now integrates with Twilio to enable two-way SMS conversations. Users can connect their Twilio number and manage SMS exchanges directly from the shared inbox alongside email, chat, and social channels.