Collect email addresses in AI Answers
AI Answers now supports collecting visitor email addresses before starting a chat, either as optional or required fields, enabling easier follow-up on conversations.
You can now ask visitors for their email before they start a chat in AI Answers. It’s a quick way to simplify following up on any conversation. Set it as optional to keep things moving or required to ensure you get the contact details.
To enable, head to Edit Beacon → AI Answers → Visitor Information.
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