Feature
Build Views Based on Conversation Activity
Create targeted views to filter conversations by activity status, such as customer wait states, low-rated interactions, and other conversation metrics. This helps support teams quickly identify and prioritize conversations that need attention.
Create more targeted views based on what’s happening in a conversation.
Quickly find conversations where a customer is waiting on a reply, spot low-rated interactions that need follow-up, or surface messages that mention specific topics. Combine these with your existing filters to keep the right conversations front and center, without needing workarounds or extra steps.
Learn more about all supported views conditions here.
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