Bring Company Context to Every Conversation
Company properties let you store key details about entire organizations, including billing info and plan types, so you can quickly access context on key accounts during conversations.
Company properties allow you to store key details about entire organizations, not just individual contacts. From billing info to plan types, you can quickly get the context you need on key accounts. Now available on Plus and Pro plans.
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Conversation Sidebar Redesign for Better Customer Context
The Conversation Sidebar was redesigned to make customer context easier to access. Conversation details like status, assignee, SLA, Topics, and Sentiment are now displayed alongside customer information for quick reference.
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