Automate Actions Around SLA Deadlines
Workflows can now be triggered based on SLA policy assignments, approaching breaches, or missed targets, enabling automated notifications and actions instead of manual monitoring.
Stop manually monitoring SLA targets and let workflows do the work.
Trigger workflows when a conversation is assigned to an SLA policy, approaching a breach, or has already missed a target. Send notifications, add internal notes, update conversation details, or take other actions automatically so teams can respond before issues escalate.
For example, if a conversation is nearing its first response or resolution deadline, you can notify a team lead or add an internal note that prompts follow-up before the SLA is missed.
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