AI Answers now includes customer ratings
AI Answers now includes optional ratings so customers can provide quick feedback on conversations. This gives you direct signal on how well AI Answers is performing in real customer interactions beyond just resolution metrics.
AI Answers now includes optional ratings so your customers can leave quick feedback on conversations. It’s a simple way to understand how AI Answers is really landing, not just whether it resolved the issue.
Head to Beacon settings to enable.
Source: original entry ↗
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