megachangelog
Feature

1,800 new emoji added with improved inline search

Help Scout has added over 1,800 new emoji to the platform and improved inline searching and browsing to help users quickly find and express themselves with emoji.

We’ve just supercharged your emoji game! Here’s what’s new:

  • More emoji, more fun:

    Over 1,800 new emoji added to express yourself even better.🎭

  • Better inline searching and browsing:

    Quickly find the perfect emoji by typing a colon (:) and a keyword, or explore using the command menu (/) to see all emojis and categories🔎 🗂️

  • Personal touch:

    Set your default emoji skin tone to match your style! 💁🏾‍♀️

Ready to level up your emoji game? 🌈 Go ahead and give it a try! 🙌

emojiuisearchfeature

Source: original entry ↗

More from Help Scout

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Improvement

Conversation Sidebar Redesign for Better Customer Context

The Conversation Sidebar was redesigned to make customer context easier to access. Conversation details like status, assignee, SLA, Topics, and Sentiment are now displayed alongside customer information for quick reference.

uiconversationssidebarux
Feature

Bring Company-Wide Support Into View

Help Scout now provides a unified view of all support conversations from a single company across multiple contacts, so teams can see the complete picture of issues including billing questions from Finance and product issues from other departments.

companiesconversationsvisibilitysupport
Feature

Support customers over text with Twilio SMS

Help Scout now integrates with Twilio to enable two-way SMS conversations. Users can connect their Twilio number and manage SMS exchanges directly from the shared inbox alongside email, chat, and social channels.

smstwiliochannelsintegrationscustomer-support
See all Help Scout changes →